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RETURNS POLICY

RETURNS POLICY

If you changed your mind and you would like to cancel your order before its shippment , please contact us at info@sofronasbags.gr as soon as possible.

Any payment that has been possibly made on your part, will be refunded within 5-10 working days.

You have the right to return new, unworn and unused goods within 14 days of receipt. The goods must be returned in their original packaging. They cannot be used other than for the purpose of trying on for fit. If there is any evidence that suggests that the goods have been used to a degree such as to decrease the value of the product, you lose the right to request a return. Please remember that you are responsible for the shipping back to us, including all the shipping expenses.

Please follow these steps when making a return:

1. Contact us at info@sofronasbags.gr to inform us.

2. Make sure the product is packed properly and neatly in its original, undamaged packaging.

3.  Place the item(s) in the original shipping box, or any other solid carton box.

4. Please tape the package securely. For customers outside EU, make sure to write the return value is 0 (due to custom duties). Without this any taxes incurred will be your responsibility to pay to your shipper.

Use the following return address: 

29, Praxitelous , Athens, Zip: 10562,
Phone: 210 3227902

5. Drop off at the courier service of your choice. Please take your parcel to any courier in your country and, once you hand it over remember to ask for a receipt. The return costs are covered by the customer. We will only cover shipping costs incurred in return product(s), if the return is a result out of error.

Refunds

Card refunds will be completed within 5 – 10 business days of receipt of the returned item.